Introduction
This Privacy Policy (the "Policy") describes how Hey-Unmei and its affiliates collect, store, use, and protect your information when you use any mobile applications that link to this Policy and are available for download in the Google Play Store, Apple App Store, any other third-party app store, or are pre-installed on third-party devices (the "Apps"), as well as any other websites, pages, features, or content owned or operated by Hey-Unmei (collectively, including the Site and Apps, the "Services").
This Privacy Policy is part of, and governed by, the terms and conditions set forth in our Terms of Use. Please read the Terms of Use carefully before you use our Services.
Acceptance of this Policy
By accessing, visiting, or using our Services, you warrant and represent that you have read, understood, and agreed to this Policy and our Terms of Use. If you disagree with anything in this Policy, you must not use or access the Services.
Amendments to this Policy
We may periodically make changes to this Policy as we update or expand our Services. We will notify you of any material changes to this Privacy Policy by notifying you via the email we have on file for you, or by means of a notice on our Services in advance of the effective date of the changes.
If you do not agree to the changes, you should discontinue your use of the Services before the modified Policy takes effect. If you continue using the Services after the modified Policy takes effect, you will be bound by the modified Policy.
We may also provide you with just-in-time disclosures or additional information about the data collection, use, and sharing practices of specific Services. These notices may give you more information about our privacy practices or provide additional choices about how we process your personal information.
Information Collected through the Services
In this Policy, the term "personal information" includes any information that identifies or makes an individual identifiable. When you access or use our Services, we may collect the personal information described below. We need certain types of information in order to provide the Services to you.
We collect information in three primary ways:
- Information you directly and voluntarily provide to us.
- Information we automatically collect for legitimate interests.
- Information you share on third-party websites or through social media services.
A. Information You Directly and Voluntarily Provide to Us
You may provide some or all of the following personal information when you create an account on the Apps, use our Services, upload content, or contact us for technical support:
- Registration information. Your email address, phone number, other contact information, password, user identifier, and language.
- Profile information. Your profile picture, gender, birthday, nickname or username, or country.
- User-generated content. Comments, texts, messages, pictures, images, videos, sounds, code, camera or microphone content, and other data or materials you upload or distribute while using the Services.
- Payment information. Your full name, billing address, billing ZIP code, billing country, date of birth, purchase amount, payment method, credit or debit card number, or other payment information where required for payment.
- GPS information. Your Global Positioning System information after you permit us to access it. You may change GPS access through your mobile device settings.
- Choices and correspondence. Your opt-in choices and your communications with us when we verify your account or resolve feedback or complaints.
- Customer support information. Information that you provide when you communicate with customer service, technical services, or other support teams.
- Social media account information. Information provided from third-party social platforms, such as Red, Weibo, Facebook, Google, Instagram, or Twitter, when you sign up or link your account through those services.
B. Automatically Collected Information for Legitimate Interests
We may automatically collect some or all of the following personal information when you use our Services for legitimate interests:
How We Use the Information We Collect
We will only use your personal information when applicable laws allow us to do so. If we use your personal information in any additional ways, we will disclose that to you. You may choose not to share certain information with third parties for marketing purposes or object to uses that are incompatible with the purposes for which we originally collected it, but some or all of the Services may then become unavailable.
- To provide the Services to you. We require certain contact and device information to deliver the Services you requested and may share that information with service providers or partners when necessary to keep the Services running.
- To provide customer service. We process your information when you contact us so we can respond to questions, concerns, disputes, or feedback.
- To enforce terms, agreements, or policies. We may monitor, investigate, prevent, and mitigate prohibited, illicit, or illegal activities; investigate policy violations; enforce agreements with partners; and collect fees related to your use of the Services.
- To send Service-related communications. We use your contact information to send administrative, security-related, transactional, or account-related notices. These are not promotional in nature, and you cannot opt out of them without potentially missing important updates.
- To maintain legal and regulatory compliance. We process personal information to pay taxes, fulfill business obligations, manage risk, and comply with applicable law.
- To personalize your experience. We may keep track of preferences such as nickname, display name, time zone, and language preference, and we may support social media plugins and similar personalization features.
- To conduct research and development. We may analyze how you use and interact with the Services to improve existing experiences, build new Services, and create customized features.
- To engage in marketing activities. We may use your contact information or interaction history to send marketing communications, deliver targeted marketing, tell you about events or partner materials, and keep you informed about relevant products and Services. You may opt out of marketing communications at any time.
How We Share Your Information with Third Parties
We may share your personal information with third parties in the circumstances described below.
A. Employees, Third-Party Processors, and Third-Party Service Providers
We disclose your personal information to employees, contractors, affiliates, distributors, dealers, vendors, suppliers, and other service providers that perform limited functions on our behalf, such as operating and supporting the Services, analyzing data, or performing marketing or consulting services. These providers only receive the information needed to perform those functions.
B. Response to Subpoenas or Court Orders, Protection of Rights, and Compliance with Policies
To the extent permitted by law, we may disclose your personal information when required by law, subpoena, court order, or a similar request from judicial, law enforcement, or other public authorities.
We may also disclose information when we believe disclosure is reasonably necessary to protect against fraud, protect the property or rights of Hey-Unmei, our users, third parties, or the public, or when we believe you have abused the Services, attacked our systems, gained unauthorized access, engaged in spamming, or otherwise violated applicable laws.
C. Business Transfers or Bankruptcy
In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, personal information controlled by us may be among the transferred assets. We will notify you by email or through a prominent notice within the Services of any change in ownership or uses of your personal information, as well as any choices you may have.
Except to the extent ordered by a bankruptcy or other court, the use and disclosure of transferred personal information will remain subject to this Policy. Information collected after such a transfer may be subject to a new privacy policy adopted by the successor entity.
D. Third-Party Business Partners
Based on your consent, we may work with and share certain information with third-party advertising partners so they can provide advertisements or tailored content. We may also share information about users on a de-identified or aggregated basis. Although that information is intended not to identify you personally, in some cases recipients may combine it with other data in a way that could identify you.
Children
We do not knowingly collect personal information from children under 18 years old unless permitted by applicable law. Children are not permitted to use our Services unless they provide us with consent from a parent or guardian. If we become aware that we have unknowingly collected personal information from a child, we will make commercially reasonable efforts to delete that information from our systems.
If you are a parent or guardian and believe your child has provided personal information through our Services, please contact us immediately at [email protected].
Security
We are committed to ensuring the security of your personal information. We maintain physical, technical, and administrative safeguards designed to protect the confidentiality of your personal information. We also require service providers that handle personal information on our behalf to maintain appropriate safeguards.
No method of transmission or storage is completely secure. We cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will never occur, and we cannot protect information outside our control, including information transmitted via email or wireless connections.
Maintaining the security of your personal information is also your responsibility. Use a strong password, keep it confidential, avoid leaving your device unlocked, and make sure you trust the networks you use to access the Services. If you believe there has been unauthorized access to your account, contact us immediately at [email protected].
Retention of Personal Information
We try to limit storage of your personal information to the time necessary to serve the purposes for which it was processed, enforce our agreements, policies, or terms, resolve disputes, or comply with legal requirements. Retention periods can vary by country, but we generally apply the following timelines:
- Marketing. Information used for marketing may be stored until you unsubscribe. After you unsubscribe, we may retain your contact information on a suppression list to honor that request.
- Your interactions and content. Information about your interactions with the Services and content you create, post, or share may be stored indefinitely after account closure for legal claims, audit, and crime prevention purposes.
- Web behavior data. Information collected via cookies, clear GIFs, webpage counters, and analytics tools may be retained for up to one year from cookie expiry or the date of collection.
- Telephone records. When permitted by law and after notice is provided, telephone calls may be recorded and kept for up to six years.
Information for Residents in the European Economic Area, United Kingdom, and Switzerland
This section applies only to users located in the European Economic Area, the United Kingdom, or Switzerland (collectively, the "Designated Countries") at the time of data collection. We may ask you to identify your country when you use some Services, or we may rely on your IP address to identify your location. If you mask or obfuscate your location information, we may be unable to apply this section correctly.
A. Our Relationship to You
Hey-Unmei and its affiliates act as data controllers with regard to personal information collected from users of the Services. Third parties that act as our service providers are data processors that handle your personal information in accordance with our instructions.
B. Legal Bases for Processing Personal Information
Our legal bases for processing include your consent, compliance with our legal obligations, protection of your vital interests, performance of contracts with you, steps taken at your request prior to entering into a contract, processing in the public interest, and our legitimate interests as described in this Policy.
C. Marketing Activities
If you are located in the Designated Countries and are a current user, we will contact you by electronic means such as email or SMS only according to your communication preferences or with information about Services similar to those you previously purchased from us or negotiated to purchase.
For new users in the Designated Countries, we will send electronic marketing communications only where permitted by consent requirements. You may withdraw consent or change your marketing preferences at any time, free of charge, by using the unsubscribe link in marketing emails or contacting us at [email protected].
D. Individual Rights
Subject to applicable law, you may have the right to withdraw consent, access and rectify your personal information, request erasure, request restriction of processing, object to processing, request data portability, and avoid decisions based solely on automated processing that produce legal or similarly significant effects. You may also have the right to complain to a competent supervisory authority.
When we receive an individual rights request, we may need to verify your identity. Applicable law may also allow us to limit those rights in certain circumstances, including when access would adversely affect others, where denial is required by law, or where the request is frivolous or burdensome.
How to Contact Us
If you have questions or requests regarding your privacy, please contact us at [email protected].